Skip to Store Area:

Socal Logo

Delivery & Refund Information

 

Our goal is to deliver your order to you as quickly and efficiently as possible. We aim to deliver within 5 working days from the receipt of the order, many deliveries will arrive next day however.

If for some reason we can’t meet our goal and delivery is expected to be longer than 5 clear working days, we will phone you or email you with an expected delivery date. We may also contact you to confirm delivery of high value or fragile items.

Delivery times to addresses outside the UK will be longer. Most orders from the EU will be delivered within 15 working days.

We dispatch most orders using Royal Mail or Parcelforce, however larger or fragile items are normally dispatched with TNT. Where possible, hazardous items are dispatched using our own vehicles.  Where ever possible, we will email you tracking information on the day of dispatch.

We may decline to deliver if: We believe that it would be unsafe, unlawful or unreasonably difficult to do so; or the premises (or the access to them) are unsuitable for our vehicles.

If you need to contact us about a delivery, please have your order ID or invoice number to hand.


Our Delivery charges


Delivery to Mainland England & Wales

Local Post Code Areas are; GU34; PO7; PO12-17; SP1-6; SO14-24; SO30-32; SO40-45;

Local Delivery Calor Gas Refills – Free of Charge

Very Light or Small Items  (Max 1kG) – £3.95

Standard sized items up to 25kG – £6.95                                                                

Larger items including Gas Heaters – £10.00

Pallet Deliveries for large items including Large Gas Heaters -- £19.00

Delivery to Scotland & Isle Of Man 

Very Light or Small Items  (Max 1kG) – £5.00

Standard sized items up to 25kG – £10.00                                                                

Larger items including Gas Heaters – £20.00

Pallet Deliveries for large items including Large Gas Heaters -- £60.00

Northern Ireland (BT)

Very Light or Small Items  (Max 1kG) – £5.00

Standard sized items up to 25kG – £10.00                                                                

Larger items including Gas Heaters – £20.00

Pallet Deliveries for large items including Large Gas Heaters -- £80.00

Delivery to Channel Islands (GY, JE) UK Tax Paid

Very Light or Small Items  (Max 1kG) – £3.95

Standard sized items up to 25kG – £6.95                                                                

Larger items including Gas Heaters – £10.00

Pallet Deliveries for large items including Large Gas Heaters -- £19.00

Refund Policy

We will happily refund the price of all goods (excluding; sale items, special orders or custom or tailor made goods) within 28 days with proof of purchase. After 28 days the goods can be exchanged for other goods of an equivalent valve or for a credit note to be used at a later date. Cost of carriage in returning goods is not refundable.

Please contact us immediately should you discover any item to be faulty. We would normally expect the faulty item to be returned to us for investigation or examination.

Should any item found to be faulty within 28 days of purchase, we will repair or exchange, it or offer a refund. After this date we reserve the right to repair the goods or arrange for their repair.